State Grid of Xuzhou has completed the deployment of  high-quality service voice recording system and several recording terminals, which will be used for external voice recording in positions such as power supply stations, marketing service centers, distribution networks, supply services, 95598, and equipment departments throughout the city. This marks an important step forward in improving internal management and external service quality. The introduction of this system not only solves the problem of data silos between traditional recording systems and current service platforms, but also greatly optimizes business processes, improves work efficiency and external service quality through data statistical analysis techniques.       

As a pillar industry of the country, the power system plays an extremely important role in the national economy and is also the industry most closely connected to people's lives. In the daily operation of power companies, efficient internal instruction transmission and standardized external services are the foundation for ensuring service quality and improving customer satisfaction. However, the current bottlenecks in service improvement include poor integration between telephone recording data and the work order system of the service platform, data silos, and difficulties in statistical analysis caused by missing recording data labels.

By finely categorizing the content of call data, the system can achieve comprehensive analysis of key information such as customer issues, customer areas, high-frequency and frequent occurrences, and customer feedback frequency. This data analysis technology provides valuable decision support for Xuzhou Power Supply Company. The company can quickly understand past work situations and customer situations in different regions at different times, so as to predict possible problems or customer complaints in advance, and based on this, develop targeted work priorities and response strategies. This predictive ability helps companies prevent potential risks and improve customer satisfaction.